Refund Policy

PE LEPETUKHA KYRYLO, trading as “ProtoFit”, provides access to a fitness and wellness software application. If the app is not right for you, you may request a full refund within 14 days of your order date — no explanation required. This applies to the $7.50 trial payment and to the most recent subscription charge ($28.79 every 2 weeks on Light, $38.00 every 2 weeks on Complete).

• Use the manage-subscription link in your order receipt email, or
• Email us at protofitsupport@gmail.com with your order email — we reply within 24 hours on business days.

Refunds are processed by our payment provider and Merchant of Record back to the original payment method. Your bank may take up to 5–10 business days to show the money.

Your subscription renews automatically every 2 weeks until you cancel, and we email you a reminder before each charge. You can cancel at any time in “Settings → Manage subscription” in your account, or by emailing protofitsupport@gmail.com. Cancelling stops future charges; you keep access until the end of the period you have already paid for.

Beyond 14 days we still review requests individually and refund where it is fair to do so, and always where required by applicable consumer law. The refund policy of our Merchant of Record also applies to every order.